Service level performance report
Use the Service Level Performance report to measure how well your shipments meet the service level rules you have configured. For each of the four service level types, the report calculates the fulfillment percentage across all countries and carriers.
To set up service level rules, see Set up service level rules.
Analysis of Service Level Performance report
1. Navigate to Reports > Service Level Performance on the Carriyo Dashboard. Enable the SLA Based on Revised customer promise toggle to evaluate against revised promise dates; leave it off to use the original promise. To revise customer promise dates, see Revise the customer promise date.
2. Use filters to narrow results to specific scenarios. Hover over the question mark in the top-right corner of any pie chart tile for a description of that metric. Select custom Time period to configure dates manually.
3. Green represents shipments where the service level was met. Light grey represents shipments where it was not met. Dark grey represents shipments awaiting updates with overdue dates. Click any area to open the Shipments listing page filtered to those shipments. Each tile also shows the average fulfillment time and the 90th percentile.
4. The bar chart shows the same data as the pie charts for the selected service level type.