Reports

Carriyo's Reports section answers operational and strategic questions about your shipment volumes, carrier performance, SLA compliance, returns, and product movement. Most reports share the same structure: a date-range filter at the top, configurable columns, filter / group / sort controls, and a CSV export.

This How-to subsection walks through each report individually.

Available reports

• Product performance: SKU-level shipment and return performance.
• Returns history. History of return requests.
• Carrier performance. Carrier SLAs, exceptions, transit times.
• Customer feedback. Post-delivery customer feedback.
• Customer notification. Notifications sent to customers.
• Failed delivery. Failed delivery attempts and causes.
• Regional analysis. Shipment performance by region.
• Settlement. Carrier settlement and invoicing data.
• Service level performance. Compliance with promised SLAs.
• Shipment aging. Shipments stuck in a status.
• Shipment error. Shipment errors and their causes.
• Shipment history. Historical shipment data.
• Tracking KPI. Tracking-page engagement KPIs.
• Transit time. Actual carrier transit times.

How reports work in Carriyo

Common to every report:

• Date range filter. Most reports default to the last 30 days and can be widened or narrowed. Some reports have a maximum range (typically 90 days) to keep query performance reasonable.
• Filters. Carrier, merchant, location, country, status, delivery type, custom attributes, the filter set varies per report.
• Column visibility. Click the column / filter icon to add or remove columns. Report-specific.
• Sort. Click any column header (or use the Sort By menu) to sort ascending or descending. Click again to reverse.
• Star to favorite. Starred reports appear first in the reports grid. Useful when you only use 3 or 4 of the 14.
• Export to CSV. The export icon downloads the currently- visible data, with filters applied. Useful for offline analysis, sharing, or pivoting.

Permissions

Most reports require a role with reporting permissions. Read-only roles typically include reports access; restricted roles (driver, warehouse picker) typically don't.