Use Control Tower
Use the Control Tower to monitor daily shipment operations across processing, collection, and delivery stages. The page also shows customer promise performance and Return to Origin (RTO) shipments for the day.
Understanding Control Tower data
1. Navigate to Control Tower on the Carriyo Dashboard. By default, the page shows Forward shipments grouped by destination country. Use the Group By and shipment type filters to change the grouping. Use the filter option in the top-right corner to narrow down categories.
- Processing time spans the Order date to the Confirmation date.
- Collection time spans the Booked date to the Shipped date.
- Delivery time spans the Shipped date to the Delivered date.
2. Hover over the doughnut chart to see the percentage for each category. Click a category to go to the Shipments list page with those filters pre-applied.
3. Each tile represents a shipment stage and shows three charts. The main chart shows all shipments in that stage. Exceptions are shipments at risk of not completing the stage on time. Late shipments are those where service levels have been breached. See Set up service level rules for details.
- Processing - Shipments being prepared at the warehouse or fulfillment location.
- Collection - Shipments booked and ready to be collected by the carrier.
- Delivery - In flight shipments with the carrier.
4. The next row shows the customer promise for the day, the Deliveries Daily Trend (shipments delivered per day by dropoff country, over the past 7 days), and Returns to Origin. Hover over charts for more detail.
Customer promise time spans the Order date to the Delivered date.
5. The last row shows Scheduled Deliveries for the day: shipments scheduled within 2-hour timeslots and how many were successfully delivered. The tile title shows the count of successful deliveries; the percentage is shown in the top-right corner. Hover over columns for more detail.