Configure order management settings

Required roles:
AdminAccount ManagerManagerOperator
Updated May 31, 20261 min read

Stub page, the structure below outlines what the finished page will cover.

Use Order Management settings to control how Carriyo handles orders at the tenant level: allocation defaults, validation rules, and lifecycle behaviour that applies across all merchants.

Configuring order management settings

  • Dashboard path: Settings > Account > Order Management (/settings/order).
  • Allocation defaults: fallback strategy when no order allocation rule matches.
  • Validation toggles: what's required at order creation (phone, email, address completeness).
  • Lifecycle behaviour: auto-confirm rules, auto-cancel timeouts, status reason codes.
  • Cancellation reasons: the set of reasons available when cancelling an order.

Concepts behind this