Configure order management settings

Updated May 31, 20261 min read
Required roles:
AdminAccount ManagerManagerOperator

Stub page, the structure below outlines what the finished page will cover.

Use Order Management settings to control how Carriyo handles orders at the tenant level: allocation defaults, validation rules, and lifecycle behaviour that applies across all merchants.

Configuring order management settings

  • Dashboard path: Settings > Account > Order Management (/settings/order).
  • Allocation defaults: fallback strategy when no order allocation rule matches.
  • Validation toggles: what's required at order creation (phone, email, address completeness).
  • Lifecycle behaviour: auto-confirm rules, auto-cancel timeouts, status reason codes.
  • Cancellation reasons: the set of reasons available when cancelling an order.

Concepts behind this