Account & admin

Tenant-wide configuration that applies across all merchants and operations, system settings, user management, alerts, plus the Dashboard's operational pages (Control Tower and Integration Monitor).

Most of this is admin-only. Day-to-day ops users rarely touch these articles.

Articles

• Configure account system settings. Tenant-level system settings.
• Manage merchants. Merchants and merchant-specific settings.
• Manage users. Create, edit, deactivate users.
• Manage user roles and permissions. Define roles and the permissions they grant.
• Set up SSO: Single Sign-on configuration.
• Manage shipment status reason codes. Reason codes attached to status transitions.
• Configure account alerts. Tenant-level alert categories.
• Configure user alert settings. Opt in to alerts for your own account.
• Configure order management settings. Tenant-level order behaviour.
• Manage package templates. Reusable package dimensions.
• Manage shipping documents. Invoice, packing slip, and custom form templates.
• View API access details. Find your API key and endpoints.
• Manage API clients: OAuth client apps for integrations.
• Set up print services. Connect a remote printing provider.
• Manage connectors in Carriyo. Active connectors and their settings.
• Use Control Tower. Cross-carrier operations dashboard.
• Configure a webhook. Webhook setup.
• Use Integration Monitor. Monitor inbound and outbound integration calls.

Concepts

• Account model. The tenant / merchant / user / role model.