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Industry trends, product updates, and expert perspectives on post-checkout operations, shipping, and customer experience.
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153 articles
Blog
Just over a year ago — on August 29, 2025 — the United States suspended duty-free de minimis treatment for imports worldwide. The $800 exemption that had quietly underwritten a decade of cross-border eCommerce growth stopped applying to any parcel entering the US, and one of the largest natural e...
Blog
On Wednesday we lined up what retail's top performers are verifiably doing in 2026 — selling speed and certainty as a product, turning stores into fulfillment networks, making returns surgical, re-localizing cross-border, engineering peak, and becoming legible to AI shoppers — and found the commo...
Blog
Every earnings season tells the same story with new numbers: the gap between retail's top performers and everyone else keeps widening. What's striking, when you line up what the winners are actually doing, is how little of it happens before the buy button. The strategies compounding into market s...
Blog
On Wednesday we made the case that the holiday cut-off date is the most binding promise a brand publishes all year. This piece is about the harder half of that contract: keeping it.
Blog
Every December, eCommerce brands publish the most binding sentence they will write all year: "Order by December 19 for delivery before Christmas."
Blog
On Wednesday we mapped where agentic commerce actually stands: AI influenced $262 billion of online holiday sales [1], AI-referred retail traffic now converts 54% better than every other channel [2], and the buying protocols — ACP, UCP — are consolidating fast. We also named the gap: every one of...
Blog
The 2025 holiday season settled the question of whether agentic commerce is real. Salesforce's holiday data put AI-influenced online sales at $262 billion between November 1 and December 31 — 20% of global online sales — inside a record $1.29 trillion season. Retailers operating their own shopper...
Blog
On Wednesday we made the industry case: the delivery section of checkout is one of the highest-leverage revenue surfaces in eCommerce — where 40% of reasoned cart abandonment traces to extra costs and 20% to slow delivery [1], where free-shipping thresholds move average order value by 15–20% [2],...
Blog
Every serious eCommerce team A/B tests. Product pages, headlines, imagery, button copy, payment methods — all of it runs through an experimentation program, because fractions of a percentage point of conversion compound into real money.
Blog
Every eCommerce order is really two decisions. The first: from where should this order be fulfilled — which location, which inventory, optimized for which business objective? The second: how does it get to the customer — which carrier, which service, at what cost and speed?
Blog
In August, peak season is an abstraction. The forecasts are spreadsheets, the promotions are draft decks, and the only parcels moving are summer returns. Which is exactly why August is when peak season is decided. The carrier contracts, fulfillment paths, and delivery promises that will carry a b...
Blog
Every shipment a brand sends generates a stream of events: booked, picked, packed, shipped, in transit, out for delivery, delivered — or delayed, failed, returned. Multiply that by thousands of orders a day across multiple carriers, and most eCommerce operations teams are sitting on millions of d...