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Industry trends, product updates, and expert perspectives on post-checkout operations, shipping, and customer experience.
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158 articles
Blog
On Wednesday we wrote about the January returns wave and argued that the returns plan belongs inside the peak plan, set up in September and October rather than improvised after Christmas. This post is the practical follow-up: how returns actually work on Carriyo today, what is configurable ahead ...
Blog
Most peak-season plans we see are genuinely good on the way out. Cut-off dates are agreed with carriers, capacity is booked, the warehouse has its seasonal staff lined up, and someone has modelled how many orders Black Friday will produce. Then the plan more or less stops at the last delivery bef...
Blog
Back in July we wrote about where Carriyo Intelligence was heading, and the short version was that the reporting inside Carriyo was going to move beyond operational dashboards into questions a finance or CX lead would actually ask. Since then two of those reports have been built end to end, and w...
Blog
Most eCommerce operations have solved the first delivery-data problem. If a customer asks where their parcel is, someone can look it up, and usually the customer can look it up themselves on a tracking page. Ten years ago that was hard. Today it is table stakes, and the question that comes up in ...
Blog
On Wednesday we looked at what a year without de minimis actually changed: over $1 billion in newly collected US duties, e-commerce airfreight lanes still repricing, the EU following suit in July, and a statutory endpoint already fixed for 2027. The regulatory story is, in a sense, over — the dut...
Blog
Just over a year ago — on August 29, 2025 — the United States suspended duty-free de minimis treatment for imports worldwide. The $800 exemption that had quietly underwritten a decade of cross-border eCommerce growth stopped applying to any parcel entering the US, and one of the largest natural e...
Blog
On Wednesday we lined up what retail's top performers are verifiably doing in 2026 — selling speed and certainty as a product, turning stores into fulfillment networks, making returns surgical, re-localizing cross-border, engineering peak, and becoming legible to AI shoppers — and found the commo...
Blog
Every earnings season tells the same story with new numbers: the gap between retail's top performers and everyone else keeps widening. What's striking, when you line up what the winners are actually doing, is how little of it happens before the buy button. The strategies compounding into market s...
Blog
On Wednesday we made the case that the holiday cut-off date is the most binding promise a brand publishes all year. This piece is about the harder half of that contract: keeping it.
Blog
Every December, eCommerce brands publish the most binding sentence they will write all year: "Order by December 19 for delivery before Christmas."
Blog
On Wednesday we mapped where agentic commerce actually stands: AI influenced $262 billion of online holiday sales [1], AI-referred retail traffic now converts 54% better than every other channel [2], and the buying protocols — ACP, UCP — are consolidating fast. We also named the gap: every one of...
Blog
The 2025 holiday season settled the question of whether agentic commerce is real. Salesforce's holiday data put AI-influenced online sales at $262 billion between November 1 and December 31 — 20% of global online sales — inside a record $1.29 trillion season. Retailers operating their own shopper...