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Industry trends, product updates, and expert perspectives on post-checkout operations, shipping, and customer experience.
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136 articles
Blog
Every ecommerce brand that has scaled past a certain point knows the feeling: you need more carriers to serve more destinations, reduce costs, and mitigate risk — but every new carrier integration adds another API, another label format, another tracking protocol, and another invoice to reconcile....
Blog
For the better part of two decades, eCommerce shipping strategy could be summarized in a single sentence: negotiate the best rate with one or two national carriers, and move on. That era is over.
Blog
Retailers are sitting on an underutilized logistics asset: their store network. Every physical location represents inventory, staff, and proximity to customers — the three ingredients needed for fast, cost-effective fulfillment. The challenge has always been operational: how do you route orders i...
Blog
The retail store is no longer just a place where customers browse and buy. Increasingly, it is a logistics node — a mini fulfillment center positioned exactly where demand is highest. As eCommerce growth continues to pressure margins and delivery expectations intensify, retailers are discovering ...
Blog
The way commerce operations teams interact with their shipping infrastructure is about to change fundamentally. Not incrementally -- fundamentally.
Blog
In January 2026, Google stood on stage at the National Retail Federation conference and unveiled the Universal Commerce Protocol -- an open standard designed to let AI agents browse, compare, and buy products on behalf of consumers. Two months later, Shopify rolled out Agentic Storefronts to mill...
Blog
Earlier this week, we published an analysis of the state of eCommerce delivery in the UK. The picture is striking: over 5 billion parcels a year, GBP 1.6 billion lost to failed deliveries, return rates hitting 40% in fashion, and cross-border complexity that has driven EU exports down by GBP 5.9 ...
Blog
The UK is one of the most mature eCommerce markets in the world. With online retail sales reaching GBP 127.4 billion in 2024 and roughly 28% of all retail now happening online (Charle), the country's delivery infrastructure is under immense pressure. Over 5 billion parcels move through the UK eac...
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Cross-border eCommerce is no longer a growth strategy you can wing with spreadsheets and manual customs forms.
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For nearly a decade, the $800 de minimis threshold was the invisible engine of cross-border eCommerce. It let billions of low-value packages enter the United States duty-free, no customs paperwork required. That engine has been shut off.
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Returns are not a failure of eCommerce. They are a structural feature of it.
Blog
Free returns were supposed to be the cost of doing business in eCommerce. For nearly two decades, they were. That era is over.