Carriyo Intelligence
Opening Q4 2026Carriyo Intelligence puts a number on it, scores every delivery from the customer's side, and gives your team the reports to act on both.
Revenue at Risk
Sample data$184,200
Open exposure at the close of today
CX Score
Average, last 30 days
82
Revenue at Risk
Late parcels, failed attempts, stuck fulfillment, open returns and unhappy customers, each one valued and added up at the close of every day.
Running only shipping on Carriyo? The report works from your shipments.
Open exposure, last 14 days
Sample dataCX Score
Sample data82
CX Score
Each delivered parcel is scored on what actually happened to it, so you get one number for delivery experience that you can follow over time and compare between your carriers.
The Report Library
Real-time views, historical trends, and the reports that cut across orders, shipments, returns and customer feedback. Most open with an AI-written summary of the numbers.
Executive Overview
One screen for the health of orders, shipments, returns and fulfillment.
Orders
Order intake, allocation and failures as they happen.
Shipments
Active shipments across all of your carriers.
Fulfillment
Pick-and-pack queues and dispatch readiness.
Orders
Volume, value, average order value, channel mix and peak hours.
Shipments
On-time delivery, first-attempt delivery and transit time, compared by carrier.
Fulfillment
Fulfillment throughput over time.
Customer Feedback
Customer satisfaction trends set against operational performance.
Tracking Page
The upsell funnel and widget performance on your tracking page.
Revenue at Risk
Financial exposure across delayed shipments, failed deliveries, stuck fulfillment and pending returns.
Customer Experience Score
A 0 to 100 score for every delivered parcel, by carrier and over time.
Delivery Date Intelligence
The customer promise, the AI estimated delivery date and the carrier's ETA, each scored against the actual delivery. It includes AI vs carrier ETA and AI vs customer promise for each carrier.
Order Lifecycle
Where the time goes between order and delivery, and whether delays sit in your own operation or with the carrier.
Group the historical reports by day, week, month or quarter, filter shipments by carrier and country, and share any report with a colleague by link or as a PDF.
Control Tower
A Control Tower and a set of operational reports in the Carriyo dashboard, so the people managing shipments, carriers and customers work from the same numbers.
Monitors all active shipments up to 90 days old, forward and reverse. You can group them by carrier, pickup country, drop-off country, merchant, status, order type or payment mode.
Compares your carriers across regions and services on average delivery time, transit time, delivery rate and service level.
Shows how you are doing against your service levels and against the delivery promises made to customers.
Show failed deliveries and open shipments by age, so the ones that need attention are easier to find.
Break delivery transit time down by period, carrier and delivery type, and look at last-mile performance by region.
Customer Feedback, Customer Notification, Order Tracking and Returns reports cover ratings, sent notifications, tracking page behaviour and returns.
Several of these reports also download as a CSV file.
The Data Foundation
Orders, shipments, returns, notifications and customer feedback are recorded in one consistent model, and every carrier's tracking updates are translated into the same set of statuses. That normalization reflects know-how accumulated across 100+ brands and enterprise customers, and it gives AI a trustworthy framework to stand on.
130+
Carriers
$5B
GMV shipped
100+
Brands
200
Countries
For Retail Groups
The Control Tower groups active shipments by merchant, and the Intelligence reports carry a merchant filter, so a group can read one brand or all of the brands in its Carriyo account together.
Sample data
YOUR WAY. RULES. OR AI.
Your team reads the Control Tower and the reports in the dashboard, and opens the shipments, orders or returns behind a number when they need to act on it.
Automation rules and webhooks work from the same shipment data as it changes. A webhook can carry several triggers and conditions, so your own systems hear about an event without anyone watching a screen.
AI agents connect through Carriyo's native MCP layer and work from the same normalized data your team sees. Inside Intelligence, most reports also open with an AI-written summary of the numbers.
An AI agent working on your operation needs data it can trust. Read about the Carriyo MCP Server.
We will walk you through the reports and scope what they would look like for your operation.