Cross-border Shipping
An international order becomes a compliant shipment: the carrier receives item-level customs data, the commercial invoice is generated at booking, and it tracks through customs like a domestic parcel.
Capabilities
Our cross-border shipping module works on any lane, whether you ship between neighbouring markets or from your home market to the EU, the UK, the US or the Gulf. You keep HS codes, country of origin and the other customs attributes once, at product level, and we apply them when an order becomes a shipment.
Our catalogue stores the HS code, origin country, material composition, description and weight per SKU; at booking you send only SKU, quantity and price.
A cross-border booking returns the label and a commercial invoice built from the item data, the declared value, the incoterm and the parties.
One parent shipment carries the batch to the hub or destination country; each child shipment carries one customer's parcel to the door.
DHL Express, FedEx, UPS, DHL eCommerce and DB Schenker book international lanes; regional carriers such as Aramex, Naqel, EMX and iMile cover the Gulf.
A hold shows as delayed with a customs clearance reason and release as customs cleared, in the Dashboard and on the customer tracking page.
A reverse shipment on a carrier account that supports the inbound lane; the return request, reasons, approvals and refund entries live in our returns module.
HS codes
Every item carries a description, SKU, quantity and declared price, plus the HS code, the country of origin, the net weight per unit and, where a product needs them, dangerous-goods and battery flags and material composition.
Anything sent on the item overrides the catalogue for that shipment. A shipment can also name the seller, buyer, importer of record, exporter of record and customs broker, each with its address and registration numbers such as VAT, EORI or IOSS.
Wrong or missing HS codes are the most common cause of customs holds, which is why classification is a dataset you maintain rather than a form you fill.
Documents
Incoterms are resolved in a fixed order, the value on the shipment first and then the carrier-account default, and validated against what each carrier accepts before booking. For e-commerce the choice is usually DAP, where the customer pays duties on delivery, or DDP, where you price duties into checkout.
Your own paperwork, such as a certificate of origin, is attached as a PDF and forwarded to UPS, FedEx, DHL Express, Emirates Courier Express and Aramex; a combined document merges the label, the commercial invoice and your documents into one PDF.
On carriers that support smart defaults, DHL Express among them, many shipments need no party data at all.
Consolidation
Many parcels travelling together on one international leg are booked as a consolidated shipment. You select shipments on the Shipments list and consolidate them in one action.
Carrier-driven consolidation uses DHL Express Breakbulk, UPS World Ease or FedEx International Priority DirectDistribution, configured on the carrier account; the carrier clears the batch and de-consolidates at destination, with parent status cascading to the children in transit. Hub-and-spoke consolidation is orchestrated by us, with a freight carrier to the hub and local carriers from there.
Carrier network
Cross-border lanes run on the same carrier network as domestic ones; the network profile decides which account can take an international shipment. The incoterms each carrier accepts are enforced per account; DHL Express and DB Schenker take the full list, and Naqel, DHL eCommerce and GLS take DDP and DDU.
A typical setup is a domestic account and a second, cross-border account for the same carrier with its own incoterm default, for example a DHL Express account used only for DDP shipments into the EU.
Returns
Carriers with an international return product take the reverse shipment on the account. EMX, for example, handles parcels returning to the UAE as a shipment request to Empost, whose destination team arranges the collection; Aramex, Naqel Express and iMile accounts also support returns.
Payment details, including cash on delivery and currency, sit on the shipment for cross-border orders as they do for domestic ones; whether a carrier collects COD on an international lane depends on the service you book.
YOUR WAY. RULES. OR AI.
The module runs in the same three modes as the rest of the platform.
Store the HS code, origin country, material composition, description and weight per SKU in our product catalogue, once.
Send the SKU, quantity and price. We fill in the customs data, resolve the incoterm and the parties, and return the label and the commercial invoice.
Customs events come back as normalized tracking, so a hold shows as delayed with a customs clearance reason and release as customs cleared.
A cross-border return is a reverse shipment booked on a carrier account that supports the inbound lane, with the request itself in our returns module.
The shipment page has a Customs tab and consolidated shipments are built with a bulk action.
Shipping rules route international orders to the right carrier account by destination and service level, and account defaults apply the incoterm and parties without anyone touching the order.
Through our MCP server, an AI agent in Claude Desktop, Cursor or your own tooling works on the same shipments with the permissions of the user who signed in.
140+
carriers on one network, with cross-border on the same shipment, tracking and returns objects
Proof point
More than 140 carriers are connected to Carriyo, and cross-border uses the same shipment, tracking and returns objects as the rest of your volume, so reports, notifications and the tracking page need no separate setup. New customers typically go live in 4 to 6 weeks.
Cross-border Shipping
Yes. A booked cross-border shipment returns the label and a commercial invoice built from the item data, declared value, incoterm and customs parties.
No. We carry the data a carrier and customs authority need to assess duties, such as HS codes, origin, declared value, incoterm and registration numbers; the carrier applies duties according to the service and incoterm you chose.
DHL Express, FedEx, UPS, DHL eCommerce and DB Schenker book international shipments on the lanes they serve, and regional carriers such as Aramex, Naqel Express, EMX and iMile cover lanes into and out of the Gulf. The network profile decides which account takes a lane.
One parent shipment that carries a batch of child shipments on a shared international leg. The parent holds the commercial invoice for all the goods; each child has its own label and tracking number. DHL Express, UPS and FedEx book consolidations directly; hub-and-spoke consolidation is orchestrated by Carriyo.
Store them per SKU in the Carriyo product catalogue with origin, material composition and weight; we enrich every shipment from it at booking, so one update applies to every future shipment.
If you ship across borders, talk to our team and we will walk through your lanes, carriers and customs setup.