Returns
Reduce eCommerce returns and improve your customer’s return and exchange experience with Carriyo.
Apply your brand and customize your return flows.
Trusted by fast-moving enterprises and startups
100+
out-of-the-box delivery services for your business including Same Day, Next Day, Express and Cross-border delivery.
Manage Customer Returns
Review incoming return requests and empower your customer service teams with organized and updated information.
Monitor the progress of returns in progress and approve or reject incoming requests while keeping your customers informed of updates.
Branded Returns Experience
Build a branded returns portal for customers to submit return requests.
Customize questions to capture product condition information and deliver instructions on how to produce a return or exchange to your customers.
Enforce your returns policy automatically and reduce returns.
Automated Reverse Logistics
When a return is approved and requires a collection, Carriyo will automatically generate the return label and keep the customer informed.
Reverse shipments are tracked with the carrier until they reach the destination location.
Returns to Origin
Track failed delivery attempts and dropoff refusals.
RTO shipments are identified, and both logistics and customer service teams can remain informed of incoming orders for processing and refund.
Return Webhooks
Integrate your Warehouse Management and CRM systems informed of incoming returns by using Carriyo’s Return Webhooks.
Get alerted of failed delivery attempts and returns to origin to manage receiving operations and customer refunds.
100%
of our customers get a full return on
investment within the first year
of operation
Automate shipping operations and elevate post-purchase customer experience
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