Returns & Reverse Logistics
Branded self-service returns portal, automated approval workflows, reverse carrier assignment, fraud detection, and full reverse logistics orchestration. Turn returns from a cost center into a retention tool.
Talk to UsCapabilities
Branded, customizable portal where customers initiate returns. Configurable return reasons, photo upload, policy enforcement.
Rules-based auto-approval for eligible returns. Tiered review for exceptions. Reduce processing time from days to seconds.
Automated reverse shipment booking. Pre-paid labels, scheduled pickups, or drop-off location routing.
Pattern analysis to identify serial returners, wardrobing, and policy abuse. Configurable risk scoring and blocking rules.
Automated refund processing, exchange workflows, and store credit issuance. Integrated with payment providers.
Inspect, grade, restock, or dispose. Guided workflows for warehouse teams receiving returned items.
How It Works
Self-service portal with policy-aware return options.
Rules engine approves, escalates, or rejects based on policy.
Label generated, pickup scheduled, or drop-off point assigned.
Warehouse staff inspect using guided workflows.
Refund processed, exchange shipped, or store credit issued.
Fraud Prevention
Return fraud costs retailers billions annually. Carriyo's built-in fraud detection identifies abuse patterns and enforces policies automatically — before losses accumulate.
Operate Your Way
Review each return manually, inspect items, approve/reject.
Auto-approve within policy, escalate edge cases, block known fraud patterns.
AI learns approval patterns, predicts fraud risk, optimizes return routing.