The Carriyo Intelligence Closed Beta Is Now Open: Who It Is For and What Beta Users Can Do
Earlier this month we wrote about Carriyo Intelligence opening as a closed beta, and went through what Revenue at Risk and CX Score measure and why we think the data underneath is what makes them work. The beta is now open, and a selected group of users at some of our key accounts are working with the reports on their own data. We wanted to follow up with a shorter, more practical post about who is in it, what they can do with it over the next few weeks, and where it goes from here.
Who the closed beta is for
We have opened it to a small number of users at some of our key accounts, and we chose people who work closely with their delivery and returns data day to day. They are the people who will tell us quickly when a number looks wrong or a report is missing something, which is really what a beta is for.
There is no waitlist or sign-up form for the beta. If you are a Carriyo customer and would like to see what the reports look like on your own data, the best thing is to talk to us, and we will take it from there.
What beta users can do with it now
The timing works quite well, because the beta opens a few weeks before Black Friday, and most of what the reports show is most useful when volume goes up. These are the things we would expect beta users to get the most out of in the coming weeks.
Start the day with Revenue at Risk. The report puts a value on the orders that were exposed at the close of each day, split into delayed shipments, failed deliveries, stuck fulfillment, pending returns and an estimate for churn risk. Because the open exposure is set against what you shipped over the previous 30 days, it is easy to see whether the risk is growing faster than the volume as peak builds, and every risk row opens the matching list of shipments, orders or returns in the Carriyo dashboard, so the team can go straight from the number to the parcels behind it.
Keep an eye on pending returns after peak. Pending returns are valued at the amount approved for refund, so as the post-peak returns start coming in, the report shows how much money is sitting in open returns at the end of each day, alongside everything else.
Use the negative-feedback table as a list to act on. Revenue at Risk includes a table of the customers who left negative feedback, with their recent spend and their CX Score. We think a lot of customer service teams will use it as a list of people worth contacting before they decide not to order again.
Compare carriers before you shift volume. CX Score gives you a score for each of your carriers, based on your own shipments, next to its on-time rate and customer rating. If you are deciding how to split peak volume between carriers, that is a useful view to have alongside your rates, and the lowest-scoring parcels are each one click away from the shipment, so it is easy to look at what actually went wrong.
Check whether the score and your customers agree. The report includes a check of the CX Score against what customers actually said in their ratings, which we think is a good way to build trust in the number before you start using it for decisions.
Read one brand or the whole group. For retail groups, the reports carry a merchant filter, so a group can look at one brand on its own or all of the brands in its Carriyo account together.
Share it with colleagues. Any report can be shared with a colleague by link or as a PDF, and most reports open with a short AI-written summary of the numbers, which helps when the person reading it is in finance or leadership rather than operations.
For accounts that use Carriyo for shipping only, Revenue at Risk still works and measures stuck fulfillment and pending returns from the shipments.
What we are asking of beta users
As it is a beta, there will probably be some rough edges, and some numbers may not look quite right at first. That is exactly what we want to hear about. We are asking beta users to tell us when something looks off, and which reports they would like to see that are not there yet, and we will be in touch with them regularly to hear what is useful and what is not.
Where it goes from here
Intelligence is the reporting layer of The Intelligent Commerce Platform, and it sits on the same data as order management, shipping, customer experience and returns on Carriyo, which is why there is no separate data project before the reports mean something. The closed beta starts with Revenue at Risk and CX Score. We expect to add more reports as the beta goes on, and what beta users tell us will have a lot of influence on which ones come first. We will share more about opening Intelligence more widely once the beta has been running for a while.
The same data also matters for AI. Like everything on Carriyo, the data underneath Intelligence works in three modes: your team reads the reports in the dashboard, automation rules and webhooks act on the same shipment data as it changes, and AI agents connect through Carriyo's native MCP layer and work from the same normalized data your team sees. We think that is where a lot of the value will come from over time, because an agent that is asked to act on late deliveries or unhappy customers needs to be working from data the business already trusts.
Talk to us
If you would like to see Revenue at Risk and CX Score on your own data, you can read more on the Carriyo Intelligence page or talk to us, and we will walk you through the reports and what they would look like for your operation.
Carriyo is The Intelligent Commerce Platform, from checkout to doorstep.
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Sources
1. Carriyo. "Carriyo Intelligence Opens in Closed Beta: Revenue at Risk and CX Score" (Carriyo blog, October 2026). https://carriyo.com/blog/carriyo-intelligence-opens-closed-beta-2026-10-13/ 2. Carriyo. Carriyo Intelligence platform page. https://carriyo.com/platform/intelligence/ 3. Carriyo. MCP Server documentation. https://carriyo.com/docs/mcp/