Post-purchase

Configure what customers see between checkout and delivery, branded tracking, email and SMS notifications, returns portal, feedback prompts, Pinpoint Location, live chat.

Articles

• Configure the Branded Tracking App. Configure the customer-facing tracking page.
• Access a shipment tracking page. Find the tracking URL for a shipment.
• Set up custom domains. Serve CX Apps on your own domains.
• Set up a custom CX theme. Customize fonts, colors, and brand elements.
• Set up Pinpoint Location. Configure the address-pinpointing flow.
• Set up Customer Feedback Loop. Post-delivery feedback questionnaire.
• Set up live chat. Add a chat widget to the tracking page.
• Configure notification settings. Which notifications fire when.
• Configure email notifications. Sender domain, subject lines, content.
• Configure SMS notifications: SMS sender, triggers, and templates.
• Manage notification templates. Create and edit notification templates.
• Add languages for translation. Add supported languages for CX content.
• Manage element translations. Translate individual element strings.

Concepts

• Post-purchase CX. The platform model.