Configure SMS notifications

Stub page, the structure below outlines what the finished page will cover.

Use SMS notifications to send shipment status updates to customers by text message. Settings apply to all merchants by default, or to a specific merchant when you select one from the dropdown.

Setting up

• Dashboard path: Settings > Notifications > SMS Notifications (/settings/notifications/sms/triggers).
• Prerequisites: SMS provider credentials configured at the tenant level; the SMS notification feature enabled for the merchant.
• Step 1: Configure the sender ID and channel settings.

Triggers

• One trigger per (shipment status, destination country) pair.
• Triggers fire when a shipment reaches the configured status.
• Country-specific triggers take precedence over Any country triggers.

Templates

• Templates use Liquid for dynamic content.
• Set per language; the language is picked from the shipment.
• Test mode sends only to whitelisted numbers.

Concepts behind this

• Notifications
• Template system