Set up Pinpoint Location
The Pinpoint Location page lets your customers mark their precise location on a map. This makes the dropoff process, or pickup, for returns, easier for carriers, which can improve delivery times and SLA performance.
Configuring Pinpoint Location page settings
1. Navigate to CX Apps > Pinpoint Location on the Carriyo Dashboard. The editor is on the left and the preview is on the right. Changes appear in the preview immediately but are only applied to the live page when you click Save.
2. To reuse settings from your CX Theme (colors, text, buttons, images), enable Use CX Theme Settings.
If you have not defined a CX Theme, or if you do not enable this option, fill in all settings and upload images manually. For details, see Set up a custom CX theme.
3. In the Images and Logo section, set the logo size. Use the toggle in the top-right corner of the preview to switch between desktop and mobile views.
4. Set up a custom domain for your Pinpoint Location page. A custom domain matches your brand's website domain so customers move seamlessly from your site to the page. See Set up custom domains for details.
5. In the Content section, customize the text on the page and translate it into the languages you need. Brand color is applied to all links. Click the translation icon to manage translations, a dialog box will open.
In the dialog, click + add record to add a language entry. You can also edit or delete existing entries. Click Save when done.
In-page translations are only available for languages added to the Content Translation Languages field, even if text or element translations are already configured. For example, adding an Italian translation has no effect if Italian is absent from that field. It will not appear in the page dropdown.
To add new translation languages, see Add languages for translation. Only Admins can manage these languages.
Set the header background and text color in the Header section.
6. Click Save in the top-right corner to apply all changes. Click view change log to review previous changes.
7. The Pinpoint Location page will reflect the settings you configured.