eCommerce Customer Experience Software
Empower your customer service team
Easily automate your customer communications
Keep your customers regularly notified on their order and return statuses. Carriyo’s sophisticated customer engagement tracking solution allows you to send branded updates at different stages in their order or reverse shipping journey, across multiple touchpoints.
Customer Notifications
Don't wait until it is too late to communicate delays or issues to your customers. Carriyo’s SMS and email customer engagement solution lets you send automatic SMS, email or WhatsApp for Business notifications based on shipment status, in multiple languages. Triggered notifications decrease customer service calls and increase customer engagement. Our customers have decreased call center inquiries by 30% within the first month of operations.
Branded Tracking Pages
Delivery partners don’t offer a curated and standard approach to order tracking which can lead to a frustrating customer experience. Branded tracking pages provide customers with all the information they need about the latest updates on their delivery. They also contribute to a boost in traffic to your website as customers don’t need to leave your website to check on their order.
Customer Feedback Loop
Qualitative feedback is gathered from customers to provide a 360 degree view of customer satisfaction at the very end of the purchase journey. Results can be used by the customer service team to contact customers who reported issues and identify problems in the brand's last mile experience.
Branded Returns Experience
A fully branded returns portal is available to gather return requests and automate the approval and pickup process. Give your customers an easy and frictionless way to initiate returns and automate the process with fraud mitigation.
Customer Notifications
Don't wait until it is too late to communicate delays or issues to your customers. Carriyo’s SMS and email customer engagement solution lets you send automatic SMS, email or WhatsApp for Business notifications based on shipment status, in multiple languages. Triggered notifications decrease customer service calls and increase customer engagement. Our customers have decreased call center inquiries by 30% within the first month of operations.
Branded Tracking Pages
Delivery partners don’t offer a curated and standard approach to order tracking which can lead to a frustrating customer experience. Branded tracking pages provide customers with all the information they need about the latest updates on their delivery. They also contribute to a boost in traffic to your website as customers don’t need to leave your website to check on their order.
Customer Feedback Loop
Qualitative feedback is gathered from customers to provide a 360 degree view of customer satisfaction at the very end of the purchase journey. Results can be used by the customer service team to contact customers who reported issues and identify problems in the brand's last mile experience.
Branded Returns Experience
A fully branded returns portal is available to gather return requests and automate the approval and pickup process. Give your customers an easy and frictionless way to initiate returns and automate the process with fraud mitigation.
Boost customer engagement and satisfaction with Carriyo
Reduce calls to customer service
Regular updates allow customers real-time visibility into their deliveries and returns
Close performance gaps
Get feedback to understand what aspects of your service need improvement
Remove dependence on partners
Set up notifications and branded tracking pages without external inputs
Earn customer loyalty
by providing a seamless experience and communicating better
Reduce calls to customer service
Regular updates allow customers real-time visibility into their deliveries and returns
Close performance gaps
Get feedback to understand what aspects of your service need improvement
Remove dependence on partners
Set up notifications and branded tracking pages without external inputs
Earn customer loyalty
by providing a seamless experience and communicating better
Delivering success for our customers
Our clients optimized their customers’ post purchase journey by integrating Carriyo’s carrier management logistics platform.
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Head of Supply Chain at L'Occitane
Carriyo was a big relief for us, it helped onboard as many carriers as we needed and gives us great visibility on their performance in real time. It is a user friendly and customer centric solution.
Powerful integrations
100 out-of-the-box delivery services for your business including Same Day, Next Day, Express and Cross-border delivery.
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