Sep 27, 2023 - 5min read
What Is Delivery Management and How Do You Optimize It for Efficiency?
Gone are the days when an excellently priced, high-quality product was all sellers needed to win over customers. Price and quality are still necessary, but they are no longer sufficient inducements for a customer to choose you.
Other more nuanced criteria, including convenience and great experiences, matter a lot now in customer buying decisions. Therefore, the speed of delivery and versatility of shipping options have become crucial key performance indicators for eCommerce companies.
This is why you need a delivery management platform with a shipping automation system.
But what is delivery management? Read on to learn what delivery management is and how to optimize it for efficiency.
What Is Delivery Management?
Delivery management is deploying and overseeing the logistics processes involved in the transfer and movement of goods from one place to another until they reach the intended recipients: the customers in outbound deliveries and the seller in inbound or return deliveries.
Delivery logistics include but are not limited to the following steps:
◍ Choosing a delivery partner or assigning a carrier to orders