How Level Shoes is building the Store of the Future with Carriyo

Level Shoes has embarked in a digital transformation program to build its vision of the Store of the Future and launch into the next generation of retail, and CARRIYO is part of it. An unrivaled customer experience is the goal. An objective that is underpinned by the firm belief that the future is reserved to those who offer an excellent and unrivaled customer experience.

Omni-Channel Fulfillment Manager at Level Shoes, Firas Awad, says: "Carriyo has been instrumental in architecting our Last Mile delivery to the highest standards. We deliver orders in Dubai within three hours and in one day to the rest of the UAE. This service is key to differentiate the Level Shoes brand and meet our customers' expectations. Carriyo helps us execute our deliveries and monitor our service levels in real time, and fixes imminent delays and issues immediately. We went from reviewing our problems at the end of the week to fixing them before they happen. We have also been able to switch carriers at the flip of a switch which was unthinkable a year ago, and this has helped us reach new territories and choose the best logistics partners to ensure our service resilience and scalability through peak time periods."

The store of the future is channel agnostic, says Rania Masri Chief Transformation Officer at Chalhoub Group and spearheading Level Shoes’s ambitions:

“We aim for a channel agnostic approach to retail. We want to be where our customeris and offer an outstanding service wherever that may be. The last mile is key because itis where brands have been losing ground and control over the customer experience and blaming the problem on third party logistics partners. Today, convenience is a must and we see deliveries happening both for eCommerce orders as well as for in storepurchases. We take responsibility for our deliveries and every problem a customer might experience when purchasing with us. This is key for Level Shoes to walk the talk and ensure an outstanding experience from beginning to end.”