Returns

Day-to-day Dashboard procedures for working with returns — creating return requests, approving / rejecting, receiving items, and configuring the customer-facing portal.

Articles

• Walk through the customer returns flow. What your customers see in the Returns Portal.
• Approve or reject return requests. Review pending requests in the Dashboard.
• Receive, cancel, or complete returns. Move approved returns through their lifecycle.
• Configure return-request settings. Return reasons, conditions, resolutions, refund types.
• Set up the customer returns portal. Branding and content for the portal.
• Embed the returns portal as iframe. Embed the portal in your own website.

Concepts

• Returns. The platform module.
• Return request model. The lifecycle.