Create a return request

Use this page to follow each step your customer takes when raising a return through the Returns Portal.

Configure the Returns Portal for each merchant under CX Apps > Returns Portal on the Carriyo Dashboard. Customers reach the portal by clicking the link in email communications or directly from your brand's website.

Step 1: The customer clicks the return request link and enters the Returns Portal, where they are asked to identify themselves. Identification options can be configured in Settings > Returns.

The customer enters their order details:

Step 2: The customer selects the items to return:

The customer then indicates the reason to return:

After the customer selects a reason, the available options for processing the return appear. You configure these options in Settings > Returns.

The customer reviews the details before submitting the return request.

Step 3: The customer receives confirmation that the request has been submitted, along with a return request code.

The return request then appears in the Returns module of Carriyo with a pending status:

To learn how to approve a return request, see Approve or reject return requests.

Concepts behind this

• Returns. The platform module.
• Return request model. The lifecycle and entities.