Cancel an order
Required roles:
AdminAccount ManagerManagerOperator
Updated May 31, 20261 min read
Stub page, the structure below outlines what the finished page will cover.
Use this page to cancel an order that should not proceed to fulfillment. Cancellation requires a reason code so you can analyse cancellation patterns downstream.
Cancelling an order
- Dashboard path: Orders > [order ID] > Actions > Cancel.
- Step 1: Open the order detail page.
- Step 2: Click Actions > Cancel.
- Step 3: Select a reason code. Valid reasons:
CUSTOMER_CANCELLATION, AUTO_ALLOCATION_FAILED, INVENTORY_OUT_OF_STOCK, STAFF_ERROR, PAYMENT_ISSUE, OTHER. - Step 4: Confirm. Cancelled orders cannot return to active status.
Bulk cancellation
- Filter the orders list to the orders you want to cancel.
- Select rows and choose Cancel from the bulk action menu.
- All selected orders use the same reason code.