Cancel an order
Updated May 31, 20261 min read
Required roles:
AdminAccount ManagerManagerOperator
Stub page, the structure below outlines what the finished page will cover.
Use this page to cancel an order that should not proceed to fulfillment. Cancellation requires a reason code so you can analyse cancellation patterns downstream.
Cancelling an order
- Dashboard path: Orders > [order ID] > Actions > Cancel.
- Step 1: Open the order detail page.
- Step 2: Click Actions > Cancel.
- Step 3: Select a reason code. Valid reasons:
CUSTOMER_CANCELLATION, AUTO_ALLOCATION_FAILED, INVENTORY_OUT_OF_STOCK, STAFF_ERROR, PAYMENT_ISSUE, OTHER. - Step 4: Confirm. Cancelled orders cannot return to active status.
Bulk cancellation
- Filter the orders list to the orders you want to cancel.
- Select rows and choose Cancel from the bulk action menu.
- All selected orders use the same reason code.