Line item status codes

A line item is the smallest unit in the order hierarchy: one fulfillable line within a fulfillment order. Line item statuses roll up into fulfillment order and order status.

Status catalogue

Status code	Meaning	Terminal?
open	The parent fulfillment order has no fulfillment location assigned.	No
allocated	The parent fulfillment order has a fulfillment location assigned.	No
pick_in_progress	A pick has been created in the Fulfillment App for this line.	No
picked	The pick is complete.	No
pack_in_progress	A pack has been created in the Fulfillment App for this line.	No
fulfilled	The pack is complete, or the line item has been marked fulfilled directly.	No
closed	A linked Shipment was delivered, or a linked customer collection was closed, or a digital line item was fulfilled.	Yes
cancelled	The line was cancelled, or mispicked during pack, or automatically cancelled by the allocation engine.	Yes

Status propagation from shipments

When a Shipment reaches delivered, every fulfillment order line item linked to that Shipment is automatically set to closed. This cascade continues upward:

• All line items on a fulfillment order reach closed (or cancelled) → the fulfillment order moves to closed.
• All fulfillment orders on an Order reach closed (or cancelled) → the Order moves to closed.

Digital line items move directly to closed as soon as they are fulfilled, there's no shipment in the loop.