Manage the product catalog
Use Products to maintain a per-merchant catalog of the SKUs your shipments reference. Carriyo holds an operational copy, your PIM, ERP, or commerce platform stays the source of truth.
Each product can be identified three ways:
- Product ID: assigned by Carriyo when the product is created. Unique within your tenant.
- Product reference: your reference for the product. Recommended unique within a merchant.
- SKU: stock keeping unit. Not enforced as unique; lookups by SKU can return more than one product.
If you use the Shopify connector, enable these webhooks in Shopify to keep the catalog in sync: Inventory items created, Inventory items updated, and Inventory items deleted. Changes in Shopify then flow to Carriyo automatically.
Uploading a new file adds to the existing catalog rather than replacing it. Carriyo updates rows that match an existing product by product ID, SKU, or product reference.
Importing products
1. Navigate to Settings > Products on the Carriyo Dashboard. Click the import icon.
2. Click Download template here to get the Carriyo template. Fill in the spreadsheet, then upload it and click Next to start the upload.
Note: You can upload up to 50,000 products at a time. Uploading creates new products and updates any with a matching identifier. To start a new catalog, delete the existing products first.
3. A progress indicator shows as the upload runs. Click Abort to stop partway through, products already processed remain. Click Minimize to run the upload in the background while you continue other work.
4. When minimized, an icon appears in the top-right corner. Click it to open the sidebar and see background process notifications.
5. Click Close to hide the sidebar. Click Open to bring it back.
6. When the upload is complete, click Clear All. The uploaded or updated products appear on the page. Use the Columns option to adjust which columns are visible.
When the Non-Returnable toggle is enabled for a product, customers cannot request a return for it via the Returns Portal. In the template, enter true for non-returnable products. Leave the value empty for returnable products.
Exporting products
Click the export icon next to the import icon to export the current catalog.
The sidebar opens and the CSV file saves to your system after a few seconds.
Deleting products
Click the three-dot menu on a row and select Delete to remove a single product.
Select the checkbox and click Delete All to permanently delete all products. The sidebar shows the progress of the deletion.