Add a Safe Arrival account
This guide walks through setting up a Safe Arrival account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Safe Arrival expects.
At a glance
Before you start
- A Safe Arrival account in good standing, plus its API credentials. The required fields are listed in All Safe Arrival settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Safe Arrival
In the carrier picker, search for Safe Arrival and click Select. Carriyo creates a Safe Arrival account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Safe Arrival Saudi Arabia). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Safe Arrival account details
Enter the required Safe Arrival account details, then click Next. Every field is documented in All Safe Arrival settings below, with examples and accepted values.
Fill in the Safe Arrival account details.
- 1Username
- 2Password
Select estimate volumetric weight.
- 1Estimate volumetric weight
Select courier type.
- 1Courier Type
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
Safe Arrival sends shipment status by webhook, but it has to be registered on Safe Arrival's side. Copy the callback details from the account page and share them with your Safe Arrival contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Safe Arrival settings
Every field Safe Arrival exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| UsernameRequired | Text | Username for your Safe Arrival API account. Example: acme_api |
| PasswordRequired | Secret | Password paired with the username for your Safe Arrival API account. Example: Nop678 |
Account Details
2 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Default item descriptionOptional | Text | Fallback shipment description used when no item description exists; leave empty to combine item descriptions. Example: Pbfzrgvpf & Ornhgl |
| Estimate volumetric weightRequired | Select | Calculate volumetric (dimensional) weight from parcel dimensions and send it to Safe Arrival. Example: YesYesNo |
Package Type
4 fieldsSpecify the Package Type to be used with Carrier
| Field | Type | What to enter |
|---|---|---|
| Use Enhanced Package TypeOptional | Toggle | Enable to select a package by its Safe Arrival Package Type ID and Price ID instead of a fixed courier type. |
| Package Type IdRequired | Number | Safe Arrival package type ID to apply to shipments. Example: 286185722 |
| Package Price IdRequired | Number | Safe Arrival package price ID paired with the package type ID. Example: 286185722 |
| Courier TypeRequired | Select | Standard Safe Arrival courier type (delivery speed/route) applied to shipments when enhanced package type is off. Example: In 5 Days Same DayNext DayIn 5 DaysInternational AirSaver Store PickupReverse Pickup |
Capability notes
Behavior that follows from Safe Arrival's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but Safe Arrival has to register it on their side. Share the callback details from the account page with your Safe Arrival contact (see step 5) — a one-time setup.