Add a PostNL account
This guide walks through setting up a PostNL account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field PostNL expects.
At a glance
Before you start
- A PostNL account in good standing, plus its API credentials. The required fields are listed in All PostNL settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick PostNL
In the carrier picker, search for PostNL and click Select. Carriyo creates a PostNL account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
PostNL Netherlands). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your PostNL account details
Enter the required PostNL account details, then click Next. Every field is documented in All PostNL settings below, with examples and accepted values.
Enter api key.
- 1API Key
Fill in the PostNL account details.
- 1Customer Code
- 2Customer Number
- 3Collection Location
- 4Product Code Delivery
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All PostNL settings
Every field PostNL exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
1 fieldAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| API KeyRequired | Secret | Your PostNL API key; generate it in the PostNL Customer Portal under API management. Example: DUQI4LbWHAAEb1BYHTScVmOifHKcBNTh |
Account Details
4 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Customer CodeRequired | Text | Your PostNL customer code (the alphabetic prefix on barcodes), provided when your account is set up. Example: BPEG |
| Customer NumberRequired | Text | Your numeric PostNL customer number. Example: 65297126 |
| Collection LocationRequired | Text | The PostNL collection location code where parcels are tendered. Example: 655093 |
| Product Code DeliveryRequired | Text | Default PostNL product code that sets the delivery service (e.g. 3085 for standard domestic). Example: 8530 |
Capability notes
Behavior that follows from PostNL's capabilities. Read these before you go live.