Add a Parcelforce account
This guide walks through setting up a Parcelforce account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Parcelforce expects.
At a glance
Before you start
- A Parcelforce account in good standing, plus its API credentials. The required fields are listed in All Parcelforce settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Parcelforce
In the carrier picker, search for Parcelforce and click Select. Carriyo creates a Parcelforce account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Parcelforce United Kingdom). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Parcelforce account details
Enter the required Parcelforce account details, then click Next. Every field is documented in All Parcelforce settings below, with examples and accepted values.
Fill in the Parcelforce account details.
- 1User Name
- 2Password
- 3Department ID
- 4Contract Number
Fill in the Parcelforce account details.
- 1Shipment Type
- 2Service Code
Enter tracking username.
- 1Tracking Username
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Parcelforce settings
Every field Parcelforce exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
4 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| User NameRequired | Text | Your Parcelforce ExpressLink web service username. Example: acme_api |
| PasswordRequired | Secret | The password paired with your ExpressLink username. Example: cqE1If86 |
| Department IDRequired | Text | Your Parcelforce department (account) identifier, supplied by Parcelforce. Example: 6 |
| Contract NumberRequired | Text | Your Parcelforce contract number, supplied by Parcelforce. Example: X667885 |
Account Details
5 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Shipment TypeRequired | Select | Delivery for drop-off/pre-arranged pickup, Collection for ad-hoc pickup, or Automatic to set by shipment direction. Example: CollectionCollectionDeliveryAutomatic |
| Service CodeRequired | Select | Default Parcelforce service to book shipments against; pick the contracted service that matches your account. Example: express10 (S10) express9 (S09)express9 Secure (SEN)express9 Courier Pack (SC9)express10 (S10)express10 Secure (SEE)express10 Exchange (SWN) |
| Purpose of Shipment (Only for international shipments)Optional | Select | Customs reason for export declared on international shipments. Example: GiftGiftNot SoldPersonal EffectsSampleSold |
| Sender NotificationsOptional | Multi | Email/SMS notifications Parcelforce sends to the sender for these shipments. Email notification (EMAIL)Email Day of Dispatch interactive (EMAILDODINT)Email Attempted Delivery notification to recipient (EMAILATTEMPTDELIVERY)Email Collection Request received notification (EMAILCOLLRECEIVED)Email Start of Delivery Day (EMAILSTARTOFDELIVERY)Email notification (DELIVERYNOTIFICATION) |
| Recipient NotificationsOptional | Multi | Email/SMS notifications Parcelforce sends to the recipient for these shipments. Example: SMS message on day the parcel is to be dispatched (SMSDAYOFDESPATCH) Email notification (EMAIL)Email Day of Dispatch interactive (EMAILDODINT)Email Attempted Delivery notification to recipient (EMAILATTEMPTDELIVERY)Email Collection Request received notification (EMAILCOLLRECEIVED)Email Start of Delivery Day (EMAILSTARTOFDELIVERY)Email notification (DELIVERYNOTIFICATION) |
Tracking Credentials
1 fieldTo get tracking files from Parcelforce SFTP Server.
| Field | Type | What to enter |
|---|---|---|
| Tracking UsernameRequired | Text | Your Parcelforce SFTP username used to download tracking-event files. Example: acme_api |
Reference Mappings
6 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Parcelforce Reference 1Optional | Select | Which Carriyo reference to send as Parcelforce Reference 1. Example: Order Reference Order ReferenceShipment Reference |
| Parcelforce Reference 2Optional | Select | Which Carriyo reference to send as Parcelforce Reference 2. Example: Shipment Reference Order ReferenceShipment Reference |
| Parcelforce Reference 3Optional | Select | Which Carriyo reference to send as Parcelforce Reference 3. Order ReferenceShipment Reference |
| Parcelforce Reference 4Optional | Select | Which Carriyo reference to send as Parcelforce Reference 4. Order ReferenceShipment Reference |
| Parcelforce Reference 5Optional | Select | Which Carriyo reference to send as Parcelforce Reference 5. Order ReferenceShipment Reference |
| Parcelforce Exporter Customs ReferenceOptional | Text | Sender customs ID for cross-border shipments (IOSS for EU, UKIMS for Northern Ireland, or EORI); required for Euro Priority, Euro Priority Pack, or globalBulk Direct. |
Capability notes
Behavior that follows from Parcelforce's capabilities. Read these before you go live.