Add a Palletways account

Required roles:

AdminAccount Manager

Updated June 20, 20265 min read EuropeExpress palletways.com

This guide walks through setting up a Palletways account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Palletways expects.

At a glance

Cross-border

International

Returns

Supported

Shipping rates

Not supported

Document upload

Not supported

Real-time status

Polling only

Labels

PDF

Before you start

A Palletways account in good standing, plus its API credentials. The required fields are listed in All Palletways settings below.
Decide the account country and the default service and label format this account uses.

Open the carrier accounts page

In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.

Pick Palletways

In the carrier picker, search for Palletways and click Select. Carriyo creates a Palletways account and opens the credential step.

Enter the basics

The first wizard page collects two fields:

Account name: A label that's meaningful to your team (e.g. Palletways United Kingdom). Keep it short and unique.
Account country: The country this account ships from. Determines the routes and services available.

Fill in the account name and country.
1Account Name
2Account Country

Enter your Palletways account details

Enter the required Palletways account details, then click Next. Every field is documented in All Palletways settings below, with examples and accepted values.

Fill in the Palletways account details.
1Palletways Pallet Type
2Delivery Service Code
3Collection Service Code

Configure the account

The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.

Merchant access

On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.

All Palletways settings

Every field Palletways exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.

Authentication

1 field

Account identifiers and API credentials used to connect to the carrier.

Field	Type	What to enter
API KeyRequired	Text	API key used to authenticate all Palletways requests. Example: `RipHtf3gM/8d4zTok4AJ90lTer/JZSwM…`

Service Options

9 fields

Default service and product options applied to shipments.

Field	Type	What to enter
Palletways Pallet TypeRequired	Select	Default pallet size used when booking Palletways shipments. Example: Full Pallet Full PalletLight PalletHalf PalletQuarter PalletMini Quarter Pallet
Enable Book-In ServiceOptional	Toggle	—
Enable Third Party ServiceOptional	Toggle	—
Enable Tail LiftOptional	Toggle	—
Delivery Service CodeRequired	Select	Default Palletways delivery service applied to standard (non third-party) shipments. Example: Delivery (SS5STD) - SS5 - STANDARD Delivery (E3D) - THREE DAY BY 1700Delivery (E3D2100) - THREE DAY BY 2100Delivery (E482PK) - ECON 2 PERSON KERBSIDEDelivery (E482PKE) - ECON 2 PERSON KERBSIDE EVENINGDelivery (E482PR) - ECON 2 PERSON ROOM OF CHOICEDelivery (E482PRE) - ECON 2 PERSON ROOM OF CHOICE EVENING
Collection Service CodeOptional	Select	Default Palletways collection service used for reverse (return) shipments on standard accounts. Example: Collection (COND) - COLLECTION NEXT DAY Collection (BLUES) - RETURN OF BLUESCollection (C3D) - COLLECTION THREE DAYCollection (C4D) - COLLECT FOUR DAYCollection (C5D) - COLLECTION FIVE DAYCollection (COEC) - COLLECTION TWO DAYCollection (COND) - COLLECTION NEXT DAY
Delivery Service Code (Third Party)Required	Select	Default delivery service applied when shipments are booked using the Palletways Third Party service. Delivery (E3D) - THREE DAY BY 1700Delivery (E3D2100) - THREE DAY BY 2100Delivery (E48N) - TWO DAY 1700 TO 2100Delivery (E48PM) - TWO DAY 1200 TO 1700Delivery (E4D) - FOUR DAY BY 1700Delivery (E5D) - FIVE DAY BY 1700
Collection Service Code (Third Party)Required	Select	Default collection service applied when shipments are booked using the Palletways Third Party service. Collection (C3D) - COLLECTION THREE DAYCollection (C4D) - COLLECT FOUR DAYCollection (C5D) - COLLECTION FIVE DAYCollection (COEC) - COLLECTION TWO DAYCollection (COND) - COLLECTION NEXT DAYCollection (ECC6D) - COLLECTION SIX DAY
IncotermOptional	Select	Default Incoterm determining who bears duties and taxes on cross-border shipments. Carriage and insurance paid to (CIP)Carriage paid to (CPT)Delivered at place (DAP)Delivered duty paid (DDP)Delivered at place unloaded (DPU)Free carrier (FCA)

Default Exporter Details

12 fields

Field	Type	What to enter
Contact NameRequired	Text	Default exporter contact name used on customs documentation.
Contact PhoneRequired	Text	Default exporter contact phone number for customs.
Contact EmailOptional	Text	Default exporter contact email for customs.
Company NameOptional	Text	Default exporter company name shown on customs documentation.
CountryRequired	Text	Choose one of: AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngola
StateOptional	Text	—
CityRequired	Text	—
AreaOptional	Text	—
Address 1Required	Text	—
Address 2Optional	Text	—
Post codeOptional	Text	—
Registration NumbersRequired	Text	exporter tax and customs registration numbers (e.g. VAT and EORI) declared on customs documentation.

Default Importer Details

12 fields

Field	Type	What to enter
Contact NameRequired	Text	Default importer contact name used on customs documentation.
Contact PhoneRequired	Text	Default importer contact phone number for customs.
Contact EmailOptional	Text	Default importer contact email for customs.
Company NameOptional	Text	Default importer company name shown on customs documentation.
CountryRequired	Text	Choose one of: AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngola
StateOptional	Text	—
CityRequired	Text	—
AreaOptional	Text	—
Address 1Required	Text	—
Address 2Optional	Text	—
Post codeOptional	Text	—
Registration NumbersRequired	Text	importer tax and customs registration numbers (e.g. VAT and EORI) declared on customs documentation.

Reference Mappings

2 fields

Map Carriyo fields to the reference values the carrier expects.

Field	Type	What to enter
Palletways Order ReferenceOptional	Select	Carriyo reference field to send as the order reference on Palletways consignments. Order ReferenceShipment Reference
Palletways Invoice ReferenceOptional	Select	Carriyo reference field to send as the customs invoice number on Palletways shipments. Example: Order Reference (Default) Order ReferenceShipment ReferenceAlternate Reference

Capability notes

Behavior that follows from Palletways's capabilities. Read these before you go live.

Status via polling

This carrier has no push callback. Carriyo polls on a schedule, so tracking can lag the carrier's own system by a few minutes.

No rate API

Carrier Shipping Rates has no effect here. Attach a costing profile to set the shipment cost.

Next steps

Manage account settingsLabels, services, and the Active toggle.Set up costing profilesOverride carrier rates with your own.Add a custom carrierConnect a private fleet or unlisted carrier.Browse all carriersCompare capabilities across the directory.

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