Add a NAQEL Express account
This guide walks through setting up a NAQEL Express account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field NAQEL Express expects.
At a glance
Before you start
- A NAQEL Express account in good standing, plus its API credentials. The required fields are listed in All NAQEL Express settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick NAQEL Express
In the carrier picker, search for NAQEL Express and click Select. Carriyo creates a NAQEL Express account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
NAQEL Express Saudi Arabia). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your NAQEL Express account details
Enter the required NAQEL Express account details, then click Next. Every field is documented in All NAQEL Express settings below, with examples and accepted values.
Enter naqel express client id.
- 1NAQEL Express Client ID
Enter password.
- 1Password
Fill in the NAQEL Express account details.
- 1Contact Name
- 2Address
- 3Phone Number
- 4City Code
- 5Country Code
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
NAQEL Express sends shipment status by webhook, but it has to be registered on NAQEL Express's side. Copy the callback details from the account page and share them with your NAQEL Express contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All NAQEL Express settings
Every field NAQEL Express exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| Client IDRequired | Text | Numeric Naqel client account ID used to authenticate API requests. Example: 4575522 |
| PasswordRequired | Secret | Password for the Naqel client account, paired with the Client ID. Example: NCV@Grfg |
Account Details
8 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Contact NameRequired | Text | Default sender contact name shown on Naqel shipments. Example: John Smith |
| AddressRequired | Text | Default sender street address used for Naqel pickups. Example: 123 Example Street |
| Phone NumberRequired | Text | Default sender phone number for Naqel pickup coordination. Example: +971500000000 |
| City CodeRequired | Select | Naqel three-letter code for the sender city (e.g. RUH for Riyadh). Example: JEDAANABTAHBAJFAKHAQI |
| Country CodeRequired | Select | Naqel country code for the sender location. Example: KSAKSAAECNHN |
| Enable B2B shippingOptional | Select | Enable to book shipments as business-to-business rather than residential delivery. Example: NoYesNo |
| Load TypeOptional | Select | Default Naqel load/service type applied to forward shipments. Example: Pallet/CartonPallet/CartonHW (2)LTL (3)Box (5)Half Load (9)Full Load (10) |
| Customs Duty Paid by ConsigneeOptional | Select | Enable if the recipient (consignee) pays customs duties on cross-border shipments. Example: NoYesNo |
Reference Mappings
2 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Naqel Client Order ReferenceOptional | Select | Carriyo reference field to send as the Naqel client order reference on shipments. Example: Shipment Reference Order ReferenceShipment Reference |
| Reference 1Optional | Text | Optional free-text value sent as Reference 1 on Naqel shipments. |
Label
1 fieldPaper size of the shipping label returned by Naqel.
| Field | Type | What to enter |
|---|---|---|
| Naqel Label SizeOptional | Select | Paper size of the generated Naqel shipping label. Example: 4 x 6 4 x 84 x 6A4 |
Capability notes
Behavior that follows from NAQEL Express's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but NAQEL Express has to register it on their side. Share the callback details from the account page with your NAQEL Express contact (see step 5) — a one-time setup.