Add a Logistiq account
This guide walks through setting up a Logistiq account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Logistiq expects.
At a glance
Before you start
- A Logistiq account in good standing, plus its API credentials. The required fields are listed in All Logistiq settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Logistiq
In the carrier picker, search for Logistiq and click Select. Carriyo creates a Logistiq account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Logistiq Saudi Arabia). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Logistiq account details
Enter the required Logistiq account details, then click Next. Every field is documented in All Logistiq settings below, with examples and accepted values.
Fill in the Logistiq account details.
- 1Email
- 2Password
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
Logistiq sends shipment status by webhook, but it has to be registered on Logistiq's side. Copy the callback details from the account page and share them with your Logistiq contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Logistiq settings
Every field Logistiq exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| EmailRequired | Text | Email address of your Logistiq account, used to log in to the Logistiq API. Example: ops@example.com |
| PasswordRequired | Secret | Password for your Logistiq account, used to log in to the Logistiq API. Example: ny-obbz-znevar@678 |
Service Options
2 fieldsDefault service and product options applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Service TypeOptional | Select | Service level for bookings; defaults to Standard, pick Express only if your account has access. Example: Select Service Type StandardExpress |
| Mode Of TransportOptional | Select | Transport mode for international shipments: Air or Road. Required for cross-border bookings. Example: Enter Mode Of Transport AirRoad |
Shipping Locations
1 field| Field | Type | What to enter |
|---|---|---|
| Logistiq Location MappingOptional | Text | Map your shipping locations in Carriyo to Logistiq locations. |
Reference Mappings
2 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Logistiq Order Reference NumberOptional | Select | Carriyo reference sent to Logistiq as the order reference number; defaults to the shipment reference. Example: Shipment Reference (Default) Order ReferenceShipment Reference |
| Logistiq Invoice ReferenceOptional | Select | Select which Carriyo reference is sent to Logistiq as the invoice number. Example: Select Invoice Reference Order ReferenceShipment ReferenceAlternate Reference |
Capability notes
Behavior that follows from Logistiq's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but Logistiq has to register it on their side. Share the callback details from the account page with your Logistiq contact (see step 5) — a one-time setup.