Add a Jumia account
This guide walks through setting up a Jumia account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Jumia expects.
At a glance
Before you start
- A Jumia account in good standing, plus its API credentials. The required fields are listed in All Jumia settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Jumia
In the carrier picker, search for Jumia and click Select. Carriyo creates a Jumia account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Jumia Egypt). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Jumia account details
Enter the required Jumia account details, then click Next. Every field is documented in All Jumia settings below, with examples and accepted values.
Enter jumia business client id.
- 1Jumia Business Client ID
Fill in the Jumia account details.
- 1Username
- 2Password
Fill in the Jumia account details.
- 1Delivery Type
- 2Commercial Type
- 3Requirements
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
Jumia sends shipment status by webhook, but it has to be registered on Jumia's side. Copy the callback details from the account page and share them with your Jumia contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Jumia settings
Every field Jumia exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
3 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| Business Client IDRequired | Text | Enter the business client ID Jumia provided when your seller account was set up. Example: 5rroq507-7n39-97p3-478r-4r4qo337… |
| UsernameRequired | Text | Username for your Jumia API account. Example: acme_api |
| PasswordRequired | Secret | Password for your Jumia API account. Example: Onfvpfnzcyr-rkp-ncv-pbzcnal-cnff… |
Reference Mappings
5 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Jumia Order ReferenceOptional | Select | Choose which Carriyo reference is sent to Jumia as the order reference; defaults to Shipment Reference. Example: Order Reference Order ReferenceShipment Reference |
| Delivery TypeRequired | Select | How the parcel reaches the recipient: delivered to their door or collected from a pickup point. Example: DOOR_DELIVERYDOOR_DELIVERYPICKUP |
| Commercial TypeRequired | Select | Whether shipments are business-to-business (B2B) or business-to-consumer (B2C). Example: B2BB2BB2C |
| RequirementsRequired | Select | Proof Jumia must capture on delivery, such as the recipient signature or an ID card image. Example: SIGNATUREID_CARD_IMAGESIGNATUREPERSON_IMAGEPROOF_OF_DELIVERY_DOCUMENT |
| Label SizeOptional | Select | Paper size for the shipping label returned by Jumia; defaults to A6. A4A5A6 |
Capability notes
Behavior that follows from Jumia's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but Jumia has to register it on their side. Share the callback details from the account page with your Jumia contact (see step 5) — a one-time setup.