Add a Hermes Germany account
This guide walks through setting up a Hermes Germany account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Hermes Germany expects.
At a glance
Before you start
- A Hermes Germany account in good standing, plus its API credentials. The required fields are listed in All Hermes Germany settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Hermes Germany
In the carrier picker, search for Hermes Germany and click Select. Carriyo creates a Hermes Germany account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Hermes Germany Germany). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Hermes Germany account details
Enter the required Hermes Germany account details, then click Next. Every field is documented in All Hermes Germany settings below, with examples and accepted values.
Fill in the Hermes Germany account details.
- 1Client ID
- 2Client Secret
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Hermes Germany settings
Every field Hermes Germany exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| Client IDRequired | Text | OAuth2 client ID from your Hermes (myHermes) account. Used to obtain an access token before booking. Example: grfgxhaqr8 |
| Client SecretRequired | Text | OAuth2 client secret paired with the Client ID. Keep this confidential. Example: rjesa:tA |
Account Details
3 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Label TypeOptional | Select | File format for shipping labels returned by Hermes (PDF or ZPL for thermal printers). PDFZPLZPL 300 |
| Customer Alert ServiceOptional | Select | How Hermes notifies the recipient of delivery progress (SMS, email, or both). SMSEmailSMS & Email |
| Enable ServicesOptional | Multi | Optional Hermes value-added services to request on every shipment. Availability depends on your Hermes contract. Household Signature ServiceNext Day ServiceSignature ServiceRedirection Prohibited ServiceLate Injection Service |
Reference Mappings
2 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Hermes Client ReferenceOptional | Select | Which Carriyo reference (order or shipment) to send to Hermes as the primary customer reference. Order ReferenceShipment Reference |
| Hermes Client Reference 2Optional | Select | Which Carriyo reference (order or shipment) to send to Hermes as a secondary customer reference. Order ReferenceShipment Reference |
Capability notes
Behavior that follows from Hermes Germany's capabilities. Read these before you go live.