Add a GrabExpress account
This guide walks through setting up a GrabExpress account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field GrabExpress expects.
At a glance
Before you start
- A GrabExpress account in good standing, plus its API credentials. The required fields are listed in All GrabExpress settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick GrabExpress
In the carrier picker, search for GrabExpress and click Select. Carriyo creates a GrabExpress account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
GrabExpress Malaysia). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your GrabExpress account details
Enter the required GrabExpress account details, then click Next. Every field is documented in All GrabExpress settings below, with examples and accepted values.
Fill in the GrabExpress account details.
- 1Client ID
- 2Client Secret
Select grab service type.
- 1Grab Service Type
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
GrabExpress sends shipment status by webhook, but it has to be registered on GrabExpress's side. Copy the callback details from the account page and share them with your GrabExpress contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All GrabExpress settings
Every field GrabExpress exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| Client IDRequired | Text | OAuth2 client ID from your GrabExpress partner account; used to obtain an access token before booking. Example: sp2635o7no619ns4o17689qp61q08ron |
| Client SecretRequired | Secret | OAuth2 client secret paired with the Client ID. Keep this confidential. Example: 8n_y28m74HOqH2Zq |
Account Details
6 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Grab Service TypeRequired | Select | Default GrabExpress service tier to book (e.g. INSTANT, Same Day, Bulk). Must match your service agreement with Grab. Example: INSTANTINSTANTSame DayBulk |
| Grab Vehicle TypeOptional | Select | Default vehicle to request for pickup (e.g. BIKE, CAR, VAN). Leave blank to let Grab choose based on the service type. Example: BIKEBIKECARJUSTEXPRESSVANTRUCKTRIKE |
| Grab Order ReferenceOptional | Select | Which Carriyo reference (order or shipment) to send to Grab as the booking reference. Example: Shipment Reference Order ReferenceShipment Reference |
| Type of Cash on DeliveryOptional | Select | Cash-on-delivery handling tier for COD shipments. This value depends on your service agreement with GrabExpress. Example: REGULARREGULARADVANCED |
| Delivery fee payerOptional | Select | Choose one of: Example: RECIPIENTSENDERRECIPIENT |
| Delivery fee payment methodOptional | Select | Choose one of: Example: CASHCASHCASHLESS |
Capability notes
Behavior that follows from GrabExpress's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but GrabExpress has to register it on their side. Share the callback details from the account page with your GrabExpress contact (see step 5) — a one-time setup.