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Add a Global-e account

Required roles:
AdminAccount Manager
Updated June 20, 20263 min read GlobalEnablers global-e.com

This guide walks through setting up a Global-e account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Global-e expects.

At a glance

Cross-border
International
Returns
Supported
Shipping rates
Not supported
Document upload
Not supported
Real-time status
Polling only
Labels
PDF

Before you start

  • A Global-e account in good standing, plus its API credentials. The required fields are listed in All Global-e settings below.
  • Decide the account country and the default service and label format this account uses.
1

Open the carrier accounts page

In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.

Open settings

Go to Carrier Accounts

Add a new carrier account

2

Pick Global-e

In the carrier picker, search for Global-e and click Select. Carriyo creates a Global-e account and opens the credential step.

Search for the carrier

3

Enter the basics

The first wizard page collects two fields:

Account name
A label that's meaningful to your team (e.g. Global-e your country). Keep it short and unique.
Account country
The country this account ships from. Determines the routes and services available.

Fill in the account name and country.

  1. 1Account Name
  2. 2Account Country
4

Enter your Global-e account details

Enter the required Global-e account details, then click Next. Every field is documented in All Global-e settings below, with examples and accepted values.

Enter merchant id.

  1. 1Merchant id
5

Configure the account

The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.

Go to the account page

View the account details

Set the default label format

Merchant access

On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.

Add merchants to this carrier account

All Global-e settings

Every field Global-e exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.

Authentication

1 field

Account identifiers and API credentials used to connect to the carrier.

FieldTypeWhat to enter
Merchant idRequiredTextEnter the merchant GUID; identifies your account on every request.
Example: b2c4a1d7-5e6f-4a8b-9c3d-0e1f2a3b…

Reference Mappings

1 field

Map Carriyo fields to the reference values the carrier expects.

FieldTypeWhat to enter
GLOBAL-E Order ReferenceOptionalSelectSelect which Carriyo reference field is sent to Global-e as the order reference on shipments.
Example: Order Reference
Order ReferenceShipment ReferenceCustom Attribute

Capability notes

Behavior that follows from Global-e's capabilities. Read these before you go live.

Status via polling
This carrier has no push callback. Carriyo polls on a schedule, so tracking can lag the carrier's own system by a few minutes.
No rate API
Carrier Shipping Rates has no effect here. Attach a costing profile to set the shipment cost.

Next steps

Manage account settingsLabels, services, and the Active toggle.Set up costing profilesOverride carrier rates with your own.Add a custom carrierConnect a private fleet or unlisted carrier.Browse all carriersCompare capabilities across the directory.
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