Add a Frontline Express account
This guide walks through setting up a Frontline Express account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Frontline Express expects.
At a glance
Before you start
- A Frontline Express account in good standing, plus its API credentials. The required fields are listed in All Frontline Express settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Frontline Express
In the carrier picker, search for Frontline Express and click Select. Carriyo creates a Frontline Express account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Frontline Express Kuwait). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Frontline Express account details
Enter the required Frontline Express account details, then click Next. Every field is documented in All Frontline Express settings below, with examples and accepted values.
Enter frontline express customer code.
- 1Frontline Express Customer Code
Enter api key.
- 1API Key
Fill in the Frontline Express account details.
- 1Service Type
- 2Load Type
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
Frontline Express sends shipment status by webhook, but it has to be registered on Frontline Express's side. Copy the callback details from the account page and share them with your Frontline Express contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Frontline Express settings
Every field Frontline Express exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
1 fieldAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| API KeyRequired | Secret | API key from your Frontline Express account; sent in the api-key header on every request. |
Account Details
5 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Customer CodeRequired | Text | Your customer/account code in the Frontline Express (Shipsy) system. |
| Service TypeRequired | Text | Service type ID of the consignment as defined in Shipsy; obtained from Frontline Express. |
| Product CodeOptional | Text | Optional Shipsy product code mapping to predefined dimensions and weight for the parcel. |
| Load TypeRequired | Select | Whether consignments are documents or non-document goods. DocumentNon Document |
| Frontline Express Customer ReferenceOptional | Select | Which Carriyo reference to send as the Frontline customer reference; defaults to the order reference. Order ReferenceShipment Reference |
Capability notes
Behavior that follows from Frontline Express's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but Frontline Express has to register it on their side. Share the callback details from the account page with your Frontline Express contact (see step 5) — a one-time setup.