Add a EMX account
This guide walks through setting up a EMX account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field EMX expects.
At a glance
Before you start
- A EMX account in good standing, plus its API credentials. The required fields are listed in All EMX settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick EMX
In the carrier picker, search for EMX and click Select. Carriyo creates a EMX account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
EMX United Arab Emirates). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your EMX account details
Enter the required EMX account details, then click Next. Every field is documented in All EMX settings below, with examples and accepted values.
Enter emx account number.
- 1EMX Account Number
Fill in the EMX account details.
- 1Delivery Type
- 2Product Code
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
EMX sends shipment status by webhook, but it has to be registered on EMX's side. Copy the callback details from the account page and share them with your EMX contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All EMX settings
Every field EMX exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
1 fieldAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| Account NumberRequired | Text | Your EMPOST (Emirates Post) account number. Example: 622677 |
Service Options
4 fieldsDefault service and product options applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Delivery TypeRequired | Select | How shipments are delivered: Counter (recipient collects from an Emirates Post branch) or Door to Door (delivered to the recipient address). Example: Door to Door CounterDoor to Door |
| Product CodeRequired | Select | EMPOST product setting the shipment scope, such as Domestic (within the UAE) or International. Example: DomesticDomesticEMX InternationalInternationalStoreETOEPARCELPRO-32 |
| Service TypeOptional | Select | Default EMPOST service level: EMS (express mail), Same Day (urgent), or Return (return shipments). Example: Same Day Express Mail Service (EMS)Same DayReturn |
| IncotermsOptional | Select | Who pays duties and taxes on international shipments: DDP (paid by sender) or DDU (paid by recipient). Example: Choose incoterms DDP - Delivery Duty PaidDDU – Delivery Duty Unpaid |
Label
1 fieldConfigure how your EMPOST shipping labels will be generated and formatted. These settings ensure your shipping documents are properly formatted for printing and processing.
| Field | Type | What to enter |
|---|---|---|
| Print TypeOptional | Select | Shipping document format. AWB and Label combines the air waybill and shipping label in one document. Example: AWB and Label AWB and Label |
Reference Mappings
4 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| First ReferenceOptional | Select | Carriyo value sent as the primary EMPOST reference; also populates the address reference1 field. Example: Shipment Reference |
| Second ReferenceOptional | Select | Carriyo value sent as the secondary EMPOST reference; also populates the address reference2 field. Example: Merchant Name |
| Third ReferenceOptional | Select | Carriyo value sent as the third EMPOST reference for additional shipment identification. Example: Alternate Reference |
| Fourth ReferenceOptional | Select | Carriyo value sent as the fourth EMPOST reference for additional shipment identification. Example: Order Reference (Default) |
Capability notes
Behavior that follows from EMX's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but EMX has to register it on their side. Share the callback details from the account page with your EMX contact (see step 5) — a one-time setup.