Add a DX account
This guide walks through setting up a DX account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field DX expects.
At a glance
Before you start
- A DX account in good standing, plus its API credentials. The required fields are listed in All DX settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick DX
In the carrier picker, search for DX and click Select. Carriyo creates a DX account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
DX United Kingdom). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your DX account details
Enter the required DX account details, then click Next. Every field is documented in All DX settings below, with examples and accepted values.
Fill in the DX account details.
- 1DX Account Number
- 2Password
- 3DX Service Centre
Enter service code.
- 1Service Code
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All DX settings
Every field DX exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
3 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| DX Account NumberRequired | Text | Your DX customer account number, used to log in and to charge shipments. Example: 48564444 |
| PasswordRequired | Secret | The password for your DX Despatch Manager account. Example: 432109 |
| DX Service CentreRequired | Text | Your originating DX service centre (depot) code, used for login and set as the shipment origin depot. Example: 44 |
Account Details
4 fieldsAccount-level configuration and defaults applied to shipments.
| Field | Type | What to enter |
|---|---|---|
| Service CodeRequired | Text | The DX service code applied to shipments, determining the delivery service used. Example: 8Q |
| Reference 1Optional | Select | Choose which Carriyo reference is sent to DX as the first consignment reference. Example: Order Reference Order ReferenceShipment ReferenceAlternate ReferenceMerchant IDMerchant Name |
| Reference 2Optional | Select | Choose which Carriyo reference is sent to DX as the second consignment reference. Example: Shipment Reference Order ReferenceShipment ReferenceAlternate ReferenceMerchant IDMerchant Name |
| Delivery EORI NumberOptional | Text | The consignee EORI number sent to DX for customs clearance on cross-border shipments. Example: 55453 |
Capability notes
Behavior that follows from DX's capabilities. Read these before you go live.