Add a Carson account
This guide walks through setting up a Carson account in the Carriyo Dashboard. It covers the required roles, the credentials to collect, and every field Carson expects.
At a glance
Before you start
- A Carson account in good standing, plus its API credentials. The required fields are listed in All Carson settings below.
- Decide the account country and the default service and label format this account uses.
Open the carrier accounts page
In the Carriyo Dashboard, open Settings in the left sidebar. Under Carrier Management, choose Carrier Accounts, then click the + add icon to start a new account.
Open settings
Go to Carrier Accounts
Add a new carrier account
Pick Carson
In the carrier picker, search for Carson and click Select. Carriyo creates a Carson account and opens the credential step.
Search for the carrier
Enter the basics
The first wizard page collects two fields:
- Account name
- A label that's meaningful to your team (e.g.
Carson Qatar). Keep it short and unique. - Account country
- The country this account ships from. Determines the routes and services available.
Fill in the account name and country.
- 1Account Name
- 2Account Country
Enter your Carson account details
Enter the required Carson account details, then click Next. Every field is documented in All Carson settings below, with examples and accepted values.
Fill in the Carson account details.
- 1E-mail
- 2Password
Enter carson hub.
- 1Carson Hub
Configure the account
The new account opens on its detail page. General settings work the same way for every carrier: the Active toggle, default label and service, and currency. See Add a carrier account for the full reference to these shared settings — default label, merchant access, going live, and common mistakes.
Go to the account page
View the account details
Set the default label format
Set up status callbacks
Carson sends shipment status by webhook, but it has to be registered on Carson's side. Copy the callback details from the account page and share them with your Carson contact. This is a one-time setup.
Share callback settings with your carrier
Merchant access
On multi-merchant tenants, restrict the account to specific merchants via the Permissions tab, then Save.
Add merchants to this carrier account
All Carson settings
Every field Carson exposes in the carrier account, grouped by section. Carriyo stores secrets encrypted and never shows them after saving.
Authentication
2 fieldsAccount identifiers and API credentials used to connect to the carrier.
| Field | Type | What to enter |
|---|---|---|
| E-mailRequired | Text | Email address for your Carson Holiscope account. Example: ops@example.com |
| PasswordRequired | Secret | Password for your Carson Holiscope account, used together with the email to authenticate. Example: 6789 |
Reference Mappings
4 fieldsMap Carriyo fields to the reference values the carrier expects.
| Field | Type | What to enter |
|---|---|---|
| Carson HubRequired | Text | Carson hub (origin facility) code that shipments are booked against. Example: QPYP |
| Carson Merchant CodeOptional | Text | Your merchant code in Carson's system. Leave empty to use the Carriyo merchant ID instead. Example: If left empty, the Carriyo Mechant Id will be used |
| Carson Merchant NameOptional | Text | Your merchant name as shown to Carson. Leave empty to use the Carriyo merchant name instead. Example: If left empty, the Carriyo Mechant Name will be used |
| Carson Order ReferenceOptional | Select | Choose which Carriyo reference is sent to Carson as the order reference. Example: Order Reference Order ReferenceShipment Reference |
Capability notes
Behavior that follows from Carson's capabilities. Read these before you go live.
shipped, in_transit, delivered…) arrive by webhook, but Carson has to register it on their side. Share the callback details from the account page with your Carson contact (see step 5) — a one-time setup.