report_sla_compliance

SLA completion breakdowns and time-bucketed trends across processing, collection, delivery, and customer-promise stages.

The right tool when the question is "are we hitting our SLAs?" — either at the aggregate level or sliced by carrier, lane, merchant, etc.

Parameters

Name	Type	Required	Description
tenantId	string	Yes	The tenant to report on.
from	string	Yes	Range start.
to	string	Yes	Range end.
shipment_type	string	No	forward or reverse.
select	string	No	json-mask syntax.
merchant / location_access / country_access	string | string[]	No	Standard scope filters.
tzoffset	string	No	Timezone offset.

Returns

A composite — overall SLA completion percentages plus stage-by-stage (processing, collection, delivery, customer promise) and trend buckets.

Example agent prompts

"What's our overall SLA compliance over the last month?"

report_sla_compliance(
  tenantId="…",
  from="2026-04-07",
  to="2026-05-07"
)

"Did SLA slip this week vs last week?"

Run twice with different ranges; the agent compares.

Related tools

• report_carrier_performance — drill into the carriers behind an SLA dip.
• report_failed_delivery_analysis — drill into the failures causing SLA misses.
• report_transit_time_analysis — same data through the transit-time lens.

Common chain

Why did SLA slip last week? — report_sla_compliance → report_carrier_performance → report_failed_delivery_analysis.

Equivalent in the dashboard

Reports → service level Performance.