Shipment Reason Codes
In addition to the status code, Carriyo may also save the reason code to provide additional information regarding the status. Here is a list of standard Carriyo reason codes but you can also define your own custom reason codes.
The list of all standard reason codes is provided in the table below.
| Reason Code | Description |
|---|---|
address_changed_by_customer |
Address changed by customer |
address_not_served_by_carrier |
Address not served by carrier |
awaiting_customer_confirmation |
Awaiting customer confirmation |
awaiting_merchant_confirmation |
Awaiting merchant confirmation |
bad_weather_conditions |
Bad weather conditions |
cancelled_by_customer |
Cancelled by customer |
carrier_operational_issue |
Carrier operational issue |
collection_attempts_exhausted |
Collection attempts exhausted |
customer_not_available |
Customer not available |
customer_not_contactable |
Customer not contactable |
customs_clearance_issue |
Customs clearance issue |
duplicate_shipment |
Duplicate shipment |
incorrect_address_details |
Incorrect address details |
incorrect_contact_details |
Incorrect contact details |
incorrect_customer_documentation |
Incorrect customer documentation |
incorrect_merchant_documentation |
Incorrect merchant documentation |
item_not_acceptable_by_carrier |
Item not acceptable by carrier |
on_hold_by_merchant |
On hold by merchant |
refused_by_customer |
Refused by customer |
rescheduled_by_customer |
Rescheduled by customer |
shipment_misrouted |
Shipment misrouted |
shipment_damaged |
Shipment damaged |