Return Requests

A Carriyo Return object represents a customer return request. A Carriyo return is created when a customer requests to return an item for some reason. For example, the item was damaged on delivery or the product is not as advertised or simply the customer has changed their mind.

When a return is initiated, a business user can approve the request, which may result in the creation of a reverse shipment.

The Carriyo Returns API allows the merchant to create, approve reject and manage return requests. It also allows the merchant to define allowed return reasons, resolutions and other return settings.